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Good night Srs,

I am a consumer of various Sony products, as a company and would be correct, and they have excellent products. For this reason I come to make a complaint about an establishment that has damaged us in the name of SONY.

I am Brazilian and I traveled to Orlando, Florida last week. Wanted to buy the PS4, then went to a store dea SONY. Store in the vendenor informed us that the value of the PS4 was $ 399.99, and that we would pay $ 79.99 more for another consoler, and sold in five games for the PS4 $ 59.99 each, a total of $ 299 99 all games. We spent our credit card and the seller informed us that the PS4 was not in the store. Asked to seek another vendor. We waited twenty minutes to get PS4. When we asked the five games, the seller informed us that the games we would have to download the SONY own system, the PLAYSTATION PLUS. He gave us a code to be able to download all five games, and said that we would have two years to download. When we got to Brazil and called the PS4, did the procedure that the seller told us, but the code did not exist. We called the store and the salesman informed us that we had to call and complain to SONY and they hung up. We called the central SONY where the attendant informed us that this procedure that the seller did not go there. We again call the store where the salesman spent another procedure, which also does not work. Seek information about this store on the Internet and find more people being injured on behalf of SONY. The property has a large sign at the entrance of SONY, as you can see in the attached photo. Also follow the link to find another person who was deceived by them: http://www.pissedconsumer.com/reviews-by-company/four-seasons-electronics/four-seasons-electronics-in-orlando-fl-20100417178683.html

I'm sending the note purchase also attached. We want to know what we can do in this case, as we lost $ 299.99 in games for the PS4 that do not exist.

We know that SONY is a correct and integrates company, therefore we contacted directly so we can resolve.

gratefully,

ANA CAROLINA

Monetary Loss: $299.

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